STANDARD OPERATING PROCEDURES

Once the tailor-made and comprehensive Standard Operating Procedures are created to meet the specific Operating Department’s needs of each Property or Brand, the Standard Operating Manuals will be presented complete with an index for quick reference, will incorporate detailed information, Processes and Procedures, all the relevant Forms and Checklists, and will cover all aspects of the Day-to-Day Operations.

Functional Areas covered:

  • Front Office Operations
  • Reservations Management
  • Rate Strategy and Yield Management
  • Guest Relations Management
  • Housekeeping Services
  • Maintenance Services
  • Concierge and Bell Services
  • Kitchen Processes & Procedures
  • Food Hygiene

BUSINESS CONSULTING SERVICES – THE “HEALTH CHECK”

Our Business Consulting Services is designed to Independently Analyse your entire Operation, identify the current challenges and then develop strategies to improve the “Bottom Line Performances” of your Operation.

Following the in-depth Analysis, we will be in a position to recommend Industry Best Practices in the various areas of your Operation.

Our Business Consulting Services will focus on:

  • Organisational Change Management
  • Operating Policies and Procedures
  • Coaching and Training
  • Developing Strategies to improve Productivity and Profitability in areas such as:
    • Technology
    • Procurement
    • Waste Management
    • Work Flow Processes
    • Yield Management,
    • Sales & Marketing, etc

IT SYSTEMS PROJECT MANAGEMENT

Our IT Project Management Services is designed to assist Independent Hotels or Corporate Chains with Implementing, Configuring and Training (ICT) Services, whether it is with your Property Management Solution or an Interfaced Solution. Our diverse team has the necessary experience to understand and deal with the unique set of challenges that comes with an ICT Project, whether it is the installation of a new Software Product or upgrading from a Legacy Software Product.

Areas of Expertise:

  • Property Management Systems
  • Sales & Catering Systems
  • Central Reservation Systems
  • Revenue Management Systems
  • Customer Relationship Management

Service areas covered include:

  • Developing Policies & Procedures which could incorporate Brand and Corporate Standards
  • Developing the “MASTER” SHELL
  • Developing Pre-Installation Guides and Documentation
  • Developing User Training Manuals
  • Project Management:
    • Implementation Plans
    • Roll-out Schedules
    • Resource Plans
    • End-User Training Plans, etc