Once the tailor-made and comprehensive Standard Operating Procedures are created to meet the specific Operating Department’s needs of each Property or Brand, the Standard Operating Manuals will be presented complete with an index for quick reference, will incorporate detailed information, Processes and Procedures, all the relevant Forms and Checklists, and will cover all aspects of the Day-to-Day Operations.

Functional Areas covered:

  • Front Office Operations
  • Reservations Management
  • Rate Strategy and Yield Management
  • Guest Relations Management
  • Housekeeping Services
  • Maintenance Services
  • Concierge and Bell Services
  • Kitchen Processes & Procedures
  • Food Hygiene